CONTACT US
SUPPORT & HELPDESK
Our qualified staff will assist you with your inquiries. We offer consulting, training and technical support.
- 2nd-level helpdesk for users
- Support via e-mail or telephone
- JIRA ticketing system
- Processing of user (in)queries
- Recording, categorization, prioritization
- Documentation, reporting
- Problem and incident management
- Mobile Device Management (RemoteCast)
- If required and after consultation with users: Screensharing for problem analysis on the smartphone